We stand behind everything we sell. If you are not satisfied with your purchase, simply return the item in new, unused condition with all original undamaged packaging and documentation within 10 days and we'll replace it or give you a refund. Special order items (products we do not carry in stock at our store) may be subject to a 15% restocking fee and shipping costs. Special order bicycles and e-bikes (bicycles and e-bikes we do not carry in inventory) are not returnable and the sale is final.
Please read "Returns" below for more information.
Shipping options are available for apparel and accessory items.
In-store pickup is avallable for all items, including bikes.
Note: Orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Orders placed from 'warehouse' and returned must be in new condition with all packaging and documentation and may result in a 15%
restocking fee. Special Orders of Bicycles & e-Bicycles that are not carried in-stock at The Bikery and are found not to be defective or damaged are not returnable for a refund.
Returns must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!